Governance & Cross-functional Execution Coordinate execution across functions (Supply Chain, Finance, Commercial) and manage project governance to ensure decision readiness for senior stakeholders. What sets you apart: Academic & Professional Background Degree in Business, Economics, or Finance with 6–9 years of experience in top-tier strategy consulting (MBB/Tier 2) focusing on operations or value optimization.
Außerdem wirkst Du bei der Betreuung webbasierter CRM-Lösungen mit, führst Customizing durch und unterstützt beim Managen von Schnittstellen. Du hilfst bei der Anlage von Befragungsprojekten im CATI- und CAWI-Tool und unterstützt bei der Erstellung von Projektreports und Dashboards.
Außerdem wirkst Du bei der Betreuung webbasierter CRM-Lösungen mit, führst Customizing durch und unterstützt beim Managen von Schnittstellen. Du hilfst bei der Anlage von Befragungsprojekten im CATI- und CAWI-Tool und unterstützt bei der Erstellung von Projektreports und Dashboards.
Conduct compliance investigations and anti-corruption reviews in conjunction with Internal Audit and external consultants, regularly reporting on such matters to the Group’s Code of Conduct Committee and professionally manage communications with regulators as may be deemed necessary. ...and any other duties required to assist in supporting the achievement of Group objectives.
Brand Manager Digital (m/f/x) Location: Munich Contract: Full-time / Permanent Reporting to: Head of Marketing The Opportunity As a Brand Manager Digital, you will play a pivotal role in shaping the success of our flu and travel vaccine portfolio.
Job Description We are currently looking for a skilled Workplace Coordinator (m/f/d) to join our Integrated Facilities Management team in Dresden. Your tasks: Serve as primary on-site facilities contact and manage all IFM subcontractors across service scope Handle work requests via Corrigo CMMS system and coordinate technical support (HVAC, cleaning, maintenance) Staff reception desk, manage visitor processes, and handle incoming calls and mail distribution Manage vendor relationships, process purchase orders in SAP/JDE, and ensure procurement compliance Coordinate consumables ordering, office moves, parking management, and employee onboarding/offboarding Maintain HS&E compliance, complete required training, and ensure contractor safety requirements Support event coordination, meeting room setup, and manage AV equipment Process asset inventory, equipment handovers, and maintain occupancy planning systems Provide security management support and conduct physical security reporting Support capital projects from initiation through completion and handover to FM team Your profile: Proven experience in facilities management or workplace services operations Strong customer service and stakeholder management skills Proficiency with CMMS systems (Corrigo preferred) and ERP systems (SAP/JDE) Excellent communication skills and professional phone/reception etiquette Detail-oriented with ability to manage multiple tasks in fast-paced environment Knowledge of HS&E regulations and safety compliance requirements Experience with vendor management and procurement processes Proactive, collaborative team player with problem-solving mindset Flexibility to adapt to changing priorities and think outside the box What you can expect from us You’ll join an entrepreneurial, inclusive culture.
We are currently looking for a skilled Workplace Coordinator (m/f/d) to join our Integrated Facilities Management team in Ratingen. Your tasks: Serve as primary on-site facilities contact and manage all IFM subcontractors across service scope Handle work requests via Corrigo CMMS system and coordinate technical support (HVAC, cleaning, maintenance) Staff reception desk, manage visitor processes, and handle incoming calls and mail distribution Manage vendor relationships, process purchase orders in SAP/JDE, and ensure procurement compliance Coordinate consumables ordering, office moves, parking management, and employee onboarding/offboarding Maintain HS&E compliance, complete required training, and ensure contractor safety requirements Support event coordination, meeting room setup, and manage AV equipment Process asset inventory, equipment handovers, and maintain occupancy planning systems Provide security management support and conduct physical security reporting Support capital projects from initiation through completion and handover to FM team Your profile: Proven experience in facilities management or workplace services operations Strong customer service and stakeholder management skills Proficiency with CMMS systems (Corrigo preferred) and ERP systems (SAP/JDE) Excellent communication skills and professional phone/reception etiquette Detail-oriented with ability to manage multiple tasks in fast-paced environment Knowledge of HS&E regulations and safety compliance requirements Experience with vendor management and procurement processes Proactive, collaborative team player with problem-solving mindset Flexibility to adapt to changing priorities and think outside the box What you can expect from us You’ll join an entrepreneurial, inclusive culture.
Opf. auszuüben Dein neuer Job: SEO-Strategie - Du verantwortest die strategische und operative Weiterentwicklung der SEO-Strategie mit Fokus auf Technical SEO für unseren E-Commerce-Shop.Technical SEO - Du analysierst und optimierst Crawling, Indexierung, interne Verlinkung, strukturierte Daten und Core Web Vitals.Tracking Setup - Du konzipierst und betreust Tracking-Setups mit Google Tag Manager, GA4 und Data Layer und stellst eine saubere Datenerfassung sicher.SEO-Analysen - Du identifizierst Wachstumspotenziale durch SEO-Analysen, KPI-Monitoring und Wettbewerbsanalysen.Stakeholder Management - Du arbeitest eng mit Development, Analytics, Content-Teams und Agenturen zusammen und setzt technische SEO- und Tracking-Anforderungen um.
WHAT YOU WILL DO Working closely with project teams, product managers, technical and customer groups to resolve process related problems.Provide accurate status on deliverables to project manager (and frequently internal customers)to ensure successful recharging of project workProvide technical and/or process expertise and input to design, planning, and issue managementEnsure projects and work package delivery is on time and within specified budgetReport promptly any variances of cost and specification to the project managerGather and manage business requirements, user, functional, technical and process requirements for products, services and/or software applicationsJustify project/assignment in terms of context, benefits, options, costs, ROI, risks, dependencies and commitmentsEnsure project/assignment completion in accordance with the pre-determined scope, time, budget and quality; plan, prioritise and communicate status of related tasksPrepare and carry out presentations/documents to clients APPLICATION YOU WILL USE ·Javascript (Angular, Play, React, etc) WHAT YOU SHOULD HAVE 5 year of experience in supervising cross functional, multicultural teamsVery strong in business process modelling, business and data analysisStrong in customer integration technologies (e.g.
To organise trial evacuations and alarm tests on a regular basis. To manage various infrastructure maintenance contracts and to manage the H&S spend to budget. Influence the behavioural safety within the Company through your own example, setting high standards and expectations for those around you.
Use media monitoring and competitor intelligence to identify trends, risks and opportunities, and guide external positioning. Manage proactive and reactive crisis communications issues and serve as contact person during international matters. Lead DACH cluster communications and act as the primary communication partner for regional leadership, ensuring cohesive stakeholder engagement in collaboration with Marburg and Bern manufacturing communication teams.Advise the Tenders & Partnerships and Planning team by shaping public narratives and supporting tender and tolling processes.
To learn more please visit http://www.convatecgroup.com The Global Health Economics & Outcome Research Manager (HEOR) will be part of our Market Access and Reimbursement Centre of Excellence (COE) and report into the Director, Global Health Economics and Outcomes Research.
Your Profile Located in the New England Region required - CT, MA, ME, NH, RI, VTBachelor's degree in Engineering, Physics, Chemistry, Materials Science, or closely related field; Master's degree (MBA/MS) and/or formal training in strategy/finance preferred.6-10 years in Business Development, Strategic Sales, or Product/Portfolio Management in MedTech or related high-reliability component industries; proven capability closing complex technical deals.12-15+ years of progressive responsibility in BD/Strategic Sales for medical components or opto-electronics/fiber optics with global key account ownership.Demonstrated success driving new business creation, shaping customer requirements, and leading multi-stakeholder technical-commercial initiatives at OEM scale.Strong analytical and structured problem-solving ability; excellent communication and presentation skills; proficiency with Microsoft 365 and CRM tools.Proven ability to lead cross-functional teams without direct authority and manage multiple complex projects concurrently.Proven leadership of large, international, cross-functional pursuits and executive stakeholder management preferred.Experience with M&A screening, due diligence, or integration; business portfolio optimization preferred.Record of driving commercial excellence (pricing, margin expansion, value-based selling) and continuous improvement.Must be able to read, write, and speak English.Excellent interpersonal, verbal and written communication, analytical and presentation skills are requiredDue to the nature of work performed at this facility, US Person status may be required.
If you would like to contribute to this diverse and ambitious team, we look forward to receiving your application! What makes your day with us special: Develop and Manage Regional Distributor Partnerships Build, maintain and strengthen long-term relationships with regional distributors across Western Europe.
If you would like to contribute to this diverse and ambitious team, we look forward to receiving your application! What makes your day with us special: Develop and Manage Regional Distributor Partnerships Build, maintain and strengthen long-term relationships with regional distributors across Asia Pacific.
If you would like to contribute to this diverse and ambitious team, we look forward to receiving your application! What makes your day with us special: Develop and Manage Regional Distributor Partnerships Build, maintain and strengthen long-term relationships with regional distributors across Middle East Africa.
We currently offer the exciting opportunity to join the team as Clinical Trial Manager (m/w/d) in full-time and work home-based throughout Germany. In this role you will be accountable for the operational management of the component of clinical trials.
Dann steht Dir Patrick gerne telefonisch oder per E-Mail zur Verfügung. Patrick Düber Senior Talent Acquisition Manager Mobil: 0151 43860149 E-Mail: p.dueber@mid.de
TO DOS: DAS BRINGT DER JOB Strategie & Wachstum: • Entwicklung und Umsetzung der Marketingstrategie • Verantwortung für Umsatz-, Conversion-, CAC-, CLV- und Profitabilitätsziele Shop & Channel Orchestrierung: • Gesamtverantwortung für alle internationalen Online-Shops und digitalen Touchpoints • Optimierung von Customer Journey, UX/UI, Conversion Rate und Warenkorb • Steuerung von Shop-Systemen (Shopware 6), Payment, Fulfillment und externen Dienstleistern Steuerung Marketing-Mix: • Weiterentwicklung der Performance-Marketing-Strategie (SEA, Paid Social, SEO, Affiliate) • Verantwortung für CRM, Marketing Automation und Retention • Sicherstellung einer Verzahnung von Brand-, Content- und Performance-Marketing Analyse & Steuerung: • Sicherstellung einer verlässlichen Datenbasis • Datengetriebene Entscheidungsfindung auf Basis von Dashboards und Reports • Budgetverantwortung und Forecasting • Kontinuierliche Markt- und Wettbewerbsanalyse Führung & Organisation: • Fachliche und disziplinarische Führung der Marketing-Teams • Aufbau klarer Strukturen, KPIs und Prozesse • Sparringspartner für Geschäftsführung und angrenzende Bereiche (IT, Product, Controlling) MUST HAVES: DAS BRINGEN SIE MIT Digital-Leader mit nachweisbarer Erfolgsgeschichte im E-Commerce und Performance Marketing; souverän in der parallelen Steuerung komplexer Themen und der Kommunikation mit allen StakeholdernTiefes Channel-Know-how in SEO, SEA, Content, Social (Paid/Organic), Retargeting, Influencer & AffiliateSicher im Umgang mit Shopsystemen (Erfahrung mit Shopware wünschenswert) und On-Site-UX.Data-Driven Mindset: Erfahrung in Web-Analytics, Tag Manager, KPI-Frameworks und ReportingInternational Fit: Sehr gute Deutsch- und Englischkenntnisse; Erfahrung in der Steuerung länderspezifischer Marketing-Setups.Leadership & Culture: Sie formen leistungsstarke Teams, etablieren klare OKR-Ziele inkl.
What makes you stand out You have successfully completed a degree in (business) informatics, industrial engineering, business administration, or a comparable qualification.You already have several years of experience as a manager and extensive experience in managing complex project and program structures in IT development and restructuring.Additionally, you have gained significant experience in stakeholder management.Your profile is rounded off by broad and up-to-date knowledge in cloud and web services, as well as a strong understanding of the connections between business policy and technical development.You are characterized by a very structured way of working, great endurance, and goal-oriented thinking and acting, taking into account the strategic orientation of the company.Furthermore, you have strong strategic thinking and acting, especially regarding the development of the future IT organization as the backbone of business development.You possess excellent analytical thinking skills, pronounced solution orientation, high social competence, reliability and integrity, as well as conflict resolution skills.Your good presentation skills, especially at the management level, combined with above-average negotiation skills, strong motivational ability, and persuasiveness are among your strengths.Your fluent German language skills in both written and spoken form are complemented by fluent English language skills in both written and spoken form.
This position offers opportunities for promotion after gaining certain experience and a proven track record. Support or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager) Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner) Define initial product backlog in collaboration with the product owner and process experts Write user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s) Define sprint cycles and plan sprints Plan, host, manage and document sprint review meetings (derive backlog for next sprint) Manage a reasonable scope considering cost & benefits Prepare status reporting & presentation in team meetings Facilitate daily standups for project team Independently design digital processes with medium to high complexity Independently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0) Independently analyze processes with regard to their automation potential Independently optimize processes at task level and develop a digital target process in close coordination with automation designers Present process design to senior stakeholders Ensure buy-in of key stakeholders (automation designer, process experts, process owner) Support the automation designers for the technical implementation Provide instructions to automation designer and assist during technical implementation Support integration and user acceptance test Independently define and perform test cases with process experts Support test coordination and create test documentation Support go-live and hypercare phase (e.g. conduct trainings and provide coaching) Support change management activities Present and communicate process changes in an understandable way Ensure that users understand and take account of technical process changes Facilitate knowledge sharing within CoD & digitization community Share experience and document lessons learned Help further improving our methodology and align on best practices Skills/Qualifications Degree in business informatics or business management, with a focus on accounting/controlling At least two years of professional experience in the area of Finance & Accounting, HR, Procurement, IT or other supporting functions and/or consulting At least two years of relevant RPA and/or cognitive automation experience Experience in the area of business process management, including process documentation, analysis, and optimization (including knowledge of BPMN 2.0) Certified project manager (e.g.
You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonusplans.
Manager Business Development & Innovation Toll (gn) fulltime/parttime (hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Manager Business Coordination Toll (gn) fulltime/parttime (hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Wir suchen Unterstützung für unser Team Als Marketing Specialist unterstützt Du in Abstimmung mit dem Senior Marketing Manager sowie den Business Units die Planung und Umsetzung der Marketing- und Kommunikationsmaßnahmen der EXCON Gruppe. Der Schwerpunkt der Position liegt auf klassischen Marketingaktivitäten, der Erstellung von kanalübergreifenden online und offline Marketingmaterialien sowie der Organisation von Veranstaltungen im Unternehmen und B2B-Umfeld.
As Senior NDT Engineer (Tomography), you will act as an independent quality authority for non-destructive inspection of solid propellant grains and motor assemblies containing energetic materials. You will report to the Quality Control Manager and operate as a senior specialist working closely with production, while maintaining functional independence from Production and Process Engineering.
As Senior NDT Engineer (Tomography), you will act as an independent quality authority for non-destructive inspection of solid propellant grains and motor assemblies containing energetic materials. You will report to the Quality Control Manager and operate as a senior specialist working closely with production, while maintaining functional independence from Production and Process Engineering.
You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – supported by our 60/40 model and modern offices in Ratingen as a meeting point for ideas.In your role, you will be the point of contact for legal matters concerning our group companies and business units, with a focus on Sales, Energy, Toll, and Purchasing.You review and negotiate procurement contracts, mainly in the areas of IT and digital products.You advise our Sales Units on selling our products (including software) and on negotiating large-scale customer contracts.You develop legal structuring options for new digital products and business opportunities.You also support special projects with group-wide relevance from a legal perspective.You independently manage your work processes and handle legal matters with full responsibility. What makes you stand out You have completed both state law examinations, ideally with distinction..You have already gained specific experience in Procurement / Commercial / Sales either in a law firm or in-house, and you bring knowledge in IT law.You are tech-savvy and interested in digital products – both in advising our business units and in using digital tools within the Legal team.You enjoy working with colleagues from a wide range of departments and are enthusiastic about commercial topics and economic contexts.Strong analytical thinking, a high solution orientation, process-oriented thinking, and assertiveness distinguish you.You possess business-fluent German and English skills, both written and spoken (additional languages are a plus).You are highly organized, proactive, and show strong commitment.You work independently, and your proactive approach, empathy, negotiation skills, and assertive personality round off your profile.Please include your CV and certificates with your application to ensure a complete review.
As part of our team, you will take on the following responsibilities: Acting as the analytical interface to the Channel Manager Field Sales, you deliver data‑driven analyses, performance reports, and decision-ready insights with a clear goal: enabling our European field‑sales teams to operate better, measurably, and transparently based on reliable dataAs part of performance analysis, you assess key field‑sales KPIs such as visits, interaction frequency, segment coverage, pipeline health, and win rates, translating insights into concrete recommendations for the Channel ManagerYou continuously monitor pipeline quality, forecast accuracy, and activity levels across all countries, identifying deviations early before they become issuesYou prepare the analytical foundation for regular performance reviews with the country teams and provide the data behind specific actions and improvement measuresYou maintain and further develop our Power BI dashboards for pipeline tracking, activity monitoring, and potential analyses, including ensuring data quality from Dynamics 365 and local systemsAs an analytical sparring partner, you support the Channel Manager and Country Sales Managers with segment, capacity, and potential analyses What makes you stand out At least 4 years of experience in an analytical role with a strong sales focus, such as Sales Operations, Sales Controlling, or Commercial Excellence, ideally in a B2B environmentAdvanced Power BI skills (DAX, data modeling, Power Query), with not just hands-on experience but a solid understanding of what happens “under the hood”Strong SQL skills and advanced proficiency in ExcelA solid understanding of sales KPIs: what defines a healthy pipeline, why activity / interaction frequency matters, and what forecast accuracy really meansStrong communication skills in both German and English, as both are working languagesIdeally, experience with Dynamics 365 or a comparable CRM, with Snowflake or similar data‑warehouse solutions, within pan‑European organizations, or across the full field‑sales cycle from visit planning through follow‑up We are looking forward to your application and to applicants who enrich our diverse culture!
You are characterised by your ability to work independently and a high degree of initiative. You take responsibility for measurable results and manage your tasks and your team in a goal-oriented manner. Transformational leadership style: you are open to new technologies, yet manage with clear objectives.
Cloud Solutions Delivery Manager (gn) full-/part-time (hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Manager Process Excellence (gn) Full-time / Part-time (hybrid), fixed-term for 14 months Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Refund Services Product Manager (gn) - Location Romania Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
As part of our team, you will take on the following responsibilities: You develop and maintain cloud‑based data pipelines and data products specifically for the Finance domain, built on our Snowflake database.You integrate financial and transactional data from various sources into our central Data Platform, optimize ETL processes, and ensure high data quality.You design and build new DataFlows and DataSets for Finance use cases and create as well as manage the corresponding Power BI reports.You collaborate closely with Finance Product Owners, Data Scientists, and Business Units to deliver meaningful analytical data products.You take ownership of data governance for all Finance data products and actively drive their further development.You support the modernization of our Finance data architecture and contribute to the migration towards cloud‑ and big‑data‑based technologies.
Air Freight Export Agent (Intern) DHL Global Forwarding (“DGF”) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.
Work Setup: 100% remote.Travel required ~50% of the time, often overnight/multi-day.Scope of the RoleGeographic Scope: Domestic; Northeast Region of the USInteraction: Internal teams and external clientsInfluencing Factors: Market conditions, customer needs, technical requirementsFinancial Impact: Directly responsible for annual service revenue; manages % of regional service targetsService Reach: Supports multiple functions/customersDirect Reports: None
As part of our team, you will take on the following responsibilities:You manage the pan-European performance steering of the Inside Sales channel. You continuously optimize a central performance management system in Power BI and Genesys for all Inside Sales activities to ensure full transparency across all countries.You define and monitor all relevant KPIs (lead handling, contact rates, pipeline conversion, activity levels) within MSD and Genesys.You take end-to-end responsibility for monitoring and optimizing the sales pipeline from lead to customer.You develop and refine lead scoring models, qualification criteria, and routing rules to ensure optimal processing across all Inside Sales teams.You are responsible for all lead, call, and email routing within European sales organizations, ensuring maximum efficiency, customer reachability, and balanced workload distribution.You analyze Inside Sales data to identify trends, inefficiencies, and opportunities.You work closely with Sales Excellence, Marketing, IT (Genesys & Dynamics), and local sales teams to ensure seamless, data-driven sales processes.You participate in the planning, execution, and performance review of pan-European Inside Sales campaigns and initiatives.You ensure system readiness for campaigns (Genesys routing, Dynamics workflows) and establish clear standards for performance measurement.
As part of our team, you will take on the following responsibilities: You implement, administer, and monitor IT systems and services within hybrid infrastructures (on‑premises, multi‑cloud, and hybrid cloud environments), including IaaS, PaaS, and SaaS services as well as their integration and Infrastructure as Code, for example using Terraform, with a strong focus on cyber recovery.You analyze and resolve incidents in 2nd- and 3rd-level support, placing particular emphasis on cyber recovery scenarios.You continuously develop existing systems and services to improve performance, reduce costs, and minimize risks, including through the use of automation and AI.You ensure smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You manage and control external partners and service providers in close coordination with your manager and support market analyses for the selection and evaluation of hardware, software, and IT services.You contribute to the development of concepts and implement these concepts in solutions related to cyber recovery and business continuity.You support the planning, coordination, and execution of IT projects and business sub-projects during the implementation, testing, and rollout phases.You participate in advising business departments on projects and changes to IT services, systems, and applications, particularly with a focus on cyber recovery and continuity management.You create and maintain the necessary documentation for operations and support, especially for cyber recovery processes.You support the continuous analysis of process improvements as well as efficient interface and automation solutions, and evaluate and implement them.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
In this position, you will support the Global Forwarding division of DHL “DGF” that manages the flow of goods and information across a customer’s global supply chain. We ship goods via air, ocean and road freight for our commercial customers.
(Junior) Pricing Manager eMobility (gn) fulltime/parttime(hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.