Tasks & Responsibilities IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision Profile Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.
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About us Your Contribution Service & Support Manage incidents and changes via ITIL processes (ServiceNow).Provide 2nd-level support for key users and application users.Deploy bug fixes, configuration changes, and minor enhancements.Support rollout activities at new factories.Gather requirements and user feedback for consulting team.
Track and TraceReviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customerTakes and registers all customer complaintsEnsures the cycle of job from Rate quote to delivery and billing is within Customer expectationDrives solution of customer complaints by solving it directly or assigning tasks to other functionTakes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates Your profile should look like: Minimum 3 to 5 years Experience in related fieldGood communicative, analytical and administrative skillsGood organizational skills to manage different Customer requirements and deadlinesGood knowledge of forwarding business (Logistics) , DHL Global Forwrading products (AFR/OFR) and business systemsGood knowledge of Customer Service processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude and Ability to prioritize tasks We offer: International and strong brand support with clear processesFlexible working hours with possibility of occasionally working from home upon agreementPossible further career development with global internal training planCompetitive salary If this is something you would like to do, don’t hesitate and start your application.
Develop and maintain cloud security solutions, integrating security best practices into company processes. Manage patching across the entire infrastructure and tech stack to minimize vulnerabilities. Audit and secure Kubernetes and AWS environments, identifying misconfigurations and mitigating security risks.
As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers.
You will provide consultation, guidance and technical expertise with respect to leading-edge technologies.You will drive solutions of complex migrations & integration opportunities and transition programs.In addition, you will be expected to work closely with line managers to organise team activities and develop the team resources. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.
You need to ensure the software applications environment is well developed and maintained with high quality. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facilities Manager (m/w/d) Ihre Rolle bei uns Als Assistant Facilities Manager (m/w/d) unterstützen Sie unser Work Dynamics Team bei der professionellen Betreuung unseres Kundenaccounts.
To organise trial evacuations and alarm tests on a regular basis. To manage various infrastructure maintenance contracts and to manage the H&S spend to budget. Influence the behavioural safety within the Company through your own example, setting high standards and expectations for those around you.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently looking for a Facilities Manager in Frankfurt am Main. Your tasks: Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required Run the local Site according to the German local legal aspects in all matters Proactively engage stakeholders to ensure that on site clients expectations are met and exceeded On-site key point of contact for Facilities in the client’s premises Ensure vendors are well-managed, delivering services on time, within budget and according to HS&E guidelines Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice Ensure financial processes are followed at all times Ensure all Critical Environment (CEM) requirements are met Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Your profile 5-10 years of Facility Management, Hoteling or Hospitality experience in similar corporate sites Excellent people skills and ability to interact with a wide range of client staff and demands.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently looking for a Facilities Manager in Munich. Your tasks: Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required Run the local Site according to the German local legal aspects in all matters Proactively engage stakeholders to ensure that on site clients expectations are met and exceeded On-site key point of contact for Facilities in the client’s premises Ensure vendors are well-managed, delivering services on time, within budget and according to HS&E guidelines Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice Ensure financial processes are followed at all times Ensure all Critical Environment (CEM) requirements are met Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Your profile 5-10 years of Facility Management, Hoteling or Hospitality experience in similar corporate sites Excellent people skills and ability to interact with a wide range of client staff and demands.
This position offers opportunities for promotion after gaining certain experience and a proven track record. Support or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager) Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner) Define initial product backlog in collaboration with the product owner and process experts Write user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s) Define sprint cycles and plan sprints Plan, host, manage and document sprint review meetings (derive backlog for next sprint) Manage a reasonable scope considering cost & benefits Prepare status reporting & presentation in team meetings Facilitate daily standups for project team Independently design digital processes with medium to high complexity Independently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0) Independently analyze processes with regard to their automation potential Independently optimize processes at task level and develop a digital target process in close coordination with automation designers Present process design to senior stakeholders Ensure buy-in of key stakeholders (automation designer, process experts, process owner) Support the automation designers for the technical implementation Provide instructions to automation designer and assist during technical implementation Support integration and user acceptance test Independently define and perform test cases with process experts Support test coordination and create test documentation Support go-live and hypercare phase (e.g. conduct trainings and provide coaching) Support change management activities Present and communicate process changes in an understandable way Ensure that users understand and take account of technical process changes Facilitate knowledge sharing within CoD & digitization community Share experience and document lessons learned Help further improving our methodology and align on best practices Skills/Qualifications Degree in business informatics or business management, with a focus on accounting/controlling At least two years of professional experience in the area of Finance & Accounting, HR, Procurement, IT or other supporting functions and/or consulting At least two years of relevant RPA and/or cognitive automation experience Experience in the area of business process management, including process documentation, analysis, and optimization (including knowledge of BPMN 2.0) Certified project manager (e.g.
With a modern BPM solution, we are improving our digital customer experience that gives access to our broad service portfolio. Brief description of the post: As a Project Manager for Digital Business Process Design you will support the successful delivery of higher complexity process redesign projects along a program of improvement, optimization and redesign.
As part of our team, you will take on the following responsibilities: You take primary responsibility for monitoring our network components as well as for preliminary analyses and the independent handling of change and incident tickets.You introduce new systems and solutions in the network environment and work closely with our Senior Infrastructure Architect.You design, plan, and implement modern Zero Trust–based network infrastructure technologies.You develop and document technical designs for new hardware and software solutions.You evaluate new and alternative technologies and provide well‑founded recommendations to support our corporate objectives.You create admin guides and ensure a structured handover of new or modified solutions to the operations teams.You advise internal IT teams, actively manage knowledge, continuously develop existing services, and coordinate external partners and service providers.You support the onboarding of new colleagues, including apprentices, students, and interns, and enjoy sharing your knowledge.
Skills/Qualifications Degree in business informatics, applied informatics, or business management with a focus on accounting/controllingAt least three years of relevant RPA and/or cognitive automation experience (UiPath Advanced Developer / Solution Designer Certification or Blue Prism Professional Developer Accreditation)Certified Project Manager (e.g. PMP, PRINCE2, Scrum), Scrum Master preferredExcellent understanding of processes and, ideally, practical experience in the area of business process management, including process documentation, analysis, and optimization (including knowledge of BPMN 2.0)Profound programming skills in C# and/or VB.NET as well as in any of the following: SQL, VBA, and/or JavascriptVery good knowledge of written and spoken EnglishIdeally sufficient German language skills (we offer German lessons)Good knowledge of MS Office products, particularly MS Excel / VisioDesirable:Knowledge of SAP FIKnowledge of Abbyy FlexiCapture Personal qualifications A very high level of enthusiasm and ability to work under pressureWillingness to take responsibility; target- and result-oriented approach to actionWillingness to collaborate with an international teamAnalytical skills and capacity for conceptual thinking, and the ability to think and act with a cross-organizational and cross-process approachConfident and communicative demeanor, negotiation skills, and assertivenessMobility and flexibility in terms of time, and willingness to undertake business trips in Germany and abroad Your benefits We offer you excellent employee benefits, a competitive salary package and great development opportunities.
Cloud Solutions Delivery Manager (gn) full-/part-time (hybrid) Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
As part of our team, you will take on the following responsibilities: You take on disciplinary and functional leadership of the Payment Processing team and continuously develop your team.You actively promote a collaborative, learning-oriented team culture and ensure sustainable skills development.You plan resources, capacities, and skills and ensure the stable and efficient operation of the payment processing platform.You manage the operational payment processing activities, including collaboration with processing service providers and vendors.You are responsible for coordinating internal and external stakeholders of existing systems (e.g.
Advocate use of project management methodology and deploy with business owner to manage and control process optimization Take ownership of optimization projects, aligning target result with team and actively managing to stay on track Define project phases and key activities within – align plan with all stakeholdersActively manage optimization projects to ensure they stay on-track, implementing mitigating and corrective action where necessaryTake responsibility for all stakeholder engagements within remit of team and manage follow up actions to completion Manage team members to validate the correct deployment of process improvement methodologies, supporting effective process design, engendering efficiency and quality of outcomeTrain and empower junior team members to host and manage process design workshops Prepare consolidated team status reporting and presentation in team and stakeholder meetingsChair/manage daily standups for project teamIndependently optimize/redesign processes with high complexity / oversee a number of less complex processes in parallel Validate the process documentation collected, identifying critical data gaps and missing information.
As part of our team, you will take on the following responsibilities: You implement, administer, and monitor IT systems and services within hybrid infrastructures (on‑premises, multi‑cloud, and hybrid cloud environments), including IaaS, PaaS, and SaaS services as well as their integration and Infrastructure as Code, for example using Terraform, with a strong focus on cyber recovery.You analyze and resolve incidents in 2nd- and 3rd-level support, placing particular emphasis on cyber recovery scenarios.You continuously develop existing systems and services to improve performance, reduce costs, and minimize risks, including through the use of automation and AI.You ensure smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You manage and control external partners and service providers in close coordination with your manager and support market analyses for the selection and evaluation of hardware, software, and IT services.You contribute to the development of concepts and implement these concepts in solutions related to cyber recovery and business continuity.You support the planning, coordination, and execution of IT projects and business sub-projects during the implementation, testing, and rollout phases.You participate in advising business departments on projects and changes to IT services, systems, and applications, particularly with a focus on cyber recovery and continuity management.You create and maintain the necessary documentation for operations and support, especially for cyber recovery processes.You support the continuous analysis of process improvements as well as efficient interface and automation solutions, and evaluate and implement them.
Windows Server, Hyper-V, File Services).You have in-depth experience in the administration and hardening of Windows Server systems.You are confident in using Windows PowerShell and apply automation purposefully in operations.You have basic knowledge of regulatory security requirements, such as ISO standards, BSI, or compliance regulations.You have experience in the analysis and resolution of security-related incidents.You work confidently with external service providers and manage them effectively.You are characterized by an analytical, structured, and independent working style.Your strong communication skills and ability to work in a team set you apart.Your very good German and English skills, both written and spoken, complete your profile.
What makes you stand out You have relevant professional experience operating complex, heterogeneous server infrastructures as well as application servers based on Microsoft Windows Server.You have very good knowledge of Microsoft server technologies such as Windows Server, Hyper‑V, Active Directory, Entra ID, Group Policies, and File Services.You are confident in using Windows PowerShell and apply it routinely for administration and automation.You have basic hands-on experience in operating hybrid infrastructures consisting of on‑premises, multi-cloud, and hybrid cloud environments, as well as services such as IaaS, PaaS, and SaaS, including their integration.You bring experience in working with external service providers and partners and are able to manage them in a structured manner.In addition, you work analytically, in a structured and independent way, and maintain an overview even in complex situations.You impress with strong communication skills, the ability to work well in a team, and a high level of responsibility.Fluent German and English skills, both written and spoken, complete your profile.
Support coordination and coaching of a team of automation process analysts for a certain GBS business function (no guarantee, depends on availability) Help with the coordination of project engagements for the different team membersSupport and coach team members, i.e. review the work results and provide feedbackSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping individual career development)Support standard setting and shaping best practicesFurther develop standards for process documentation, optimization & digitization, automation potential estimation, incorporation of new technologies into our technology stack, etc.Observe the software market for process automation, analyze new potential, and define use casesSupport or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager)Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner)Define initial product backlog in collaboration with the product owner and process expertsWrite user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s)Define sprint cycles and plan sprintsPlan, host, manage and document sprint review meetings (derive backlog for next sprint)Manage a reasonable scope considering cost & benefitsPrepare status reporting & presentation in team meetingsFacilitate daily stand-ups for project teamIndependently design digital processes of medium to high complexityIndependently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0)Independently analyze processes with regard to their automation potentialIndependently optimize processes at task level and develop a digital target process in close coordination with automation designersPresent process design to senior stakeholdersEnsure buy-in of key stakeholders (automation designer, process experts, process owner)Support the automation designers intechnical implementationProvide instructions to automation designer and assist during technical implementationSupport integration and user acceptance testIndependently define and perform test cases with process expertsSupport test coordination and create test documentationSupport go-live and hypercare phase (e.g. conduct trainings and provide coaching)Support change management activitiesPresent and communicate process changes in an understandable wayEnsure that users understand and take account of technical process changesFacilitate knowledge sharing within CoD & digitization communityShare experience and document lessons learnedHelp further improving our methodology and align on best practicesSupport special CoD-relevant projects (i.e. technology exploration)In parallel to your project engagement, you may be involved into special projectsSpecial projects vary (i.e. exploring new technologies, certain methodology improvement initiatives, internal or external auditing, etc.)
Your tasks As Team Lead HR/Procurement Automation Process Analyst you will manage a team of 5-7 automation process analysts, delivering automation projects across all GBS business functions (Finance, HR, Corporate Real Estate, etc.).